Texas Rebuilds
COMMUNITY DEVELOPMENT & REVITALIZATION
The Texas General Land Office - George P. Bush, Commissioner

Operations

​​Operations are recurring​ tasks that support the running of the program.  These activities by the subrecipient or its designees will allow the program to achieve and maintain efficiency.   ​

Housing Outreach
Outreach is needed in order to effectively target applicants in those areas identified in the Needs Assessment as most in need of assistance. An Outreach Plan describes the planned outreach methods and the community's efforts to affirmatively further fair housing. The Plan compliments the Needs Assessment and can include elements such as distributing program fliers, publishing media ads, holding town hall meetings, and canvassing door-to-door.
Homeowner Intake Application
Homeowner application intake can occur in conjunction with outreach or be done once outreach is complete. The subrecipient can choose whether to have an application deadline or to accept applications as long as funds are available. The Outreach Plan should define the duration of intake and other application parameters. Metrics emphasized in the Needs Assessment should be tracked by application documents.
Builder Assignment
The subrecipient should develop a builder assignment methodology that meets state and federal procurement requirements and also features controls that will ensure quality construction. A qualified pool of builders should be assembled in accordance with Section 3 standards. The builders will bid on a standardized set of plans and specifications developed by the subrecipient. Because the same set of plans can be used for many homes, the subrecipient realizes an efficiency over holding bids on each home built.
Construction Management
Construction management is usually performed by an outside service provider in order to verify the builder's construction quality. The construction management process includes overseeing the builders, managing builder assignment, verifying construction draws, and performing inspections to verify that the builder's progress warrants payment.
Inspections
The construction manager will conduct regular inspections and will base the schedule on the extent of the construction being done. The builder requests inspections when each phase of construction is complete. Inspections often include documenting the progress through photographs and verifying code compliance and building permits. If building deficiencies are discovered, the inspector informs the builder of the defect and waits for the builder to request a re-inspection before processing payment.
Long-term Compliance
The subrecipient's Action Plan and Program Guidelines establish the period and terms for long-term compliance for the applicants served. Typically this compliance includes the applicant maintaining the following for three years after home construction is completed: property taxes, hazard insurance, and flood insurance. The subrecipient is responsible for ensuring the applicant complies with these requirements and can do so through random sampling or periodic compliance questionnaires.
Customer Service & Appeals
In order to provide quality customer service, each subrecipient should develop a process that assists applicants who request an eligibility decision review, addresses homeowner complaints, and helps homeowners file builder warranty claims.